SINE Contractor Access Management System
The SINE system will be used by all CBRE and Non-CBRE suppliers entering the CBRE-controlled tenancy spaces. Suppliers and their team must be compliant within the system to gain access to site.
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It is recommended but not mandatory for suppliers to have a SINE account and the associated app to allow for a more seamless experience and to be able to see status updates and make adjustments without the need to recomplete the entire form (increased efficiency).
Supplier Compliance Overview
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Ensures entry for supplier contractors are pre-approved.
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Ensures competent and compliant contractors perform works which are pre-approved by site operations team.
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Ensures a safe and secure workspace for all parties.
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Simple 4 step process as shown below.
Step 2: Individual onboarding to SINE
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Once your company registration has been approved within SINE, the next step is for each of your site team intending to work on one of our sites to complete the Contractor Onboarding Form.
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Inductions must be completed every 2 years within SINE and, where applicable, competencies must be updated upon their expiry date.
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Once the individual has completed the onboarding process, it will be issued to the CBRE team for review.
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If approved, the individual will be notified of the outcome.
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Where it is rejected, the individual will be informed of the errors requiring adjustment.
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It is recommended but not mandatory for individuals to have a SINE account and the associated app to allow for a more seamless experience.
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Having a SINE account and the associated app makes it easier for the user as it allows you to make adjustments to forms without having to recomplete it entirely (increased efficiency).
Step 3: Request a Site Access Request (SAR)
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An approved SAR must be in place where any activity listed in the SINE Guide below.
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If your team carry out multiple activities as part of your scope, a SAR must be submitted for each activity (multiple RAMS cannot be added to an individual SAR).
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Each team member and their email or phone number must be added to the SAR (these must match the information uploaded when they were onboarded as this is required for Site Check In).
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Please ensure you provide as much detail as possible of the activity being conducted to minimize the likelihood of additional information being requested by the reviewer.
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The SAR must be submitted at least 4 business days in advance. This ensures that, in the event of additional information being requested by the reviewer, there is no impact to the work commencement date.
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The requestor will be notified of the outcome of the CBRE review via email or, if the requestor has a SINE account, via the SINE app.
Step 4: Mandatory Check-in and Check-out via SINE
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Check in via the Smartphone SINE QR Code placed at a designated location on site (if in doubt, ask your site contact).
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Successful check-in through SINE can only occur if the contractor is compliant within the SINE system and has an approved and current SAR in place for the site. Contractors will not be authorised to enter site without a valid check-in.
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Where you are unable to check-in, liaise with your site contact on next steps.
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Prior to leaving site, you must check out via SINE. This is allowing the site team to know you have left the site.
Frequently Asked Questions
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What if I have to add a contractor to a Site Access Permit on short notice?
A worker can be added to or removed from an approved and active permit. Please send a request to support@sine.co or chat with the support team via the Sine Pro app or Sine dashboard.
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What type of activities requires a check-in?
All type of site access requires a check-in. The visitor types allowed for check-ins are listed below.-
Security - A member of the security supplier's team carries out security work on behalf of Corporate Real Estate​
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General Cleaner - A member of the cleaning supplier's team carries out cleaning in general tenancy areas
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Specialist Cleaner - A member of the cleaning supplier's team carrying out work in a high-risk area (e.g. a Fire Control Room (FCR)
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Contractor - Any worker entering the tenancy carrying out works requiring tools or equipment (outside of the cleaning roles above)
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One-off delivery - A person who does not have a site access card carrying a delivery only activity (no additional work using tools or equipment) under escort.
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Recurring Delivery - A person who has an access card carrying a delivery only activity (no additional work using tools or equipment).
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No Physical Works - An individual attending site under escort who is carrying out an activity (e.g. an inspection) that does not require the use of tools or equipment.
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Some sites may have other specific check-in types as well
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Do all visitor types require a SAR?
No. If you are performing one off delivery or if you are performing no physical works, you do not need a SAR. You will still need to check-in when you are on site.
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What are the ways one can check-in?
Two QR Codes will be available to check-in on site. One for Sine Pro app users and another for non-app users. If you do not have a smartphone, a designated site individual (Security, Facility Manager, Guest Relations) can check you in.
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Is it mandatory to use the Sine Pro app?
No. We do not mandate the Sine Pro app or mandate a Sine account but having them will reduce your will provide a user better experience.
Download the Sine Pro app for Android from Play store here.
Download the Sine Pro app for iOS from App store here.
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Can we add a contractor who has not completed contractor onboarding (Step 2 above) to a Site Access Request?
Yes. A new contractor can be added to the Site Access Request, but a site access request approval alone will not help them to access site, before accessing site, they must submit the contractor onboarding form and get approved. Else, their check-in will not be successful, and they won't be able to access site.
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Is there a training video available?
Yes. Please download the video from here.
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